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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bob Kline

September 13, 2025

5  out of  5
rating by Bob Kline
"Called and accomplished all needed steps for our change in cars. Professional and Courteous."
We responded:
"Thank you so much for the positive review Bob. We appreciate your business! "
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Jeffrey Espinal

September 8, 2025

5  out of  5
rating by Jeffrey Espinal
"Aika is always professional, knowledgeable, and goes above and beyond to make sure I understand my coverage and get the best options for my needs. She makes the entire process easy and stress free. I highly recommend her to anyone looking for a reliable and caring insurance agent!"
We responded:
"Jeffrey, thank you for your positive review! It was great to get to know you. We appreciate your business! "
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william scott

September 3, 2025

5  out of  5
rating by william scott
"Ana was very polite .. attentive..and a joy to work with"
We responded:
"William, thank you for your 5-star review. We appreciate your business! "
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Dana Ward

September 3, 2025

5  out of  5
rating by Dana Ward
"Very pleased with service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be a good neighbor. "
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Sean Kelly

August 21, 2025

5  out of  5
rating by Sean Kelly
"Always friendly and helpful. Thank again!"
We responded:
"Thank you for your positive feedback Sean! "
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Victor L.

August 21, 2025

5  out of  5
rating by Victor L.
"Someone crashed into the back of my Subaru yesterday and I had some questions about claims. Today I called my insurance, State Farm and Katie answered all of my questions professionally about filling a claim with the at fault individual's insurance company vs my own. After my conversation with Katie all the steps I should take were clear. She was a big help. Thank you Katie."
We responded:
"Thank you for your 5-star review! I am glad Katie was able to make the process easy for you! "
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MissM1014

August 20, 2025

5  out of  5
rating by MissM1014
"Very Happy with Anna of Statefarm! She answered all my questions and sent me the information I needed. Kind, Helpful and Professional.☺️"
We responded:
"Thank you for a great review!!"
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Wendy Warner

August 15, 2025

5  out of  5
rating by Wendy Warner
"Love Aika Bidner State Farm Insurance office in Lancaster! My building decided we needed to get them a copy of rental insurance with specific requested info on the document. One call and Katie had it handled. Just the best service always!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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John Joseph

August 12, 2025

5  out of  5
rating by John Joseph
"Katie and those who she works for have been very understanding and very helpful and getting back legal for the road"
We responded:
"Thank you for your positive feedback. We appreciate your business! "
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Maritza Acevedo

August 6, 2025

5  out of  5
rating by Maritza Acevedo
"Ana was very helpful"
We responded:
"Thank you for your positive review Maritza! We appreciate your business and always happy to help with your insurance needs!!"
Profile photo of Lee Stokes

Lee Stokes

August 3, 2025

5  out of  5
rating by Lee Stokes
"Katie, accepted my monthly insurance payment.She was pleasant and knowledgeable and did a good job."
We responded:
"We’re honored by your positive feedback. We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know!"
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Lisa McDonough

August 1, 2025

5  out of  5
rating by Lisa McDonough
"Shopping for car and home insurance. I received the best price from Katie at State Farm. She was very helpful and gave us a better price than the others that claim to be lower. Very courteous and respectful."
We responded:
"Thank you so much for your 5 star review! We appreciate your business! "
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Calperta Scott

July 31, 2025

5  out of  5
rating by Calperta Scott
"Thank you Aika & Katie for always being pleasant, professional and knowledgeable when contacted regarding my account. I appreciate both of you."
We responded:
"Thank you for the great review Calperta! We love helping you with your insurance needs and we are happy you are satisfied with the service we provide. "
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Murat

July 30, 2025

5  out of  5
rating by Murat
"Great service, best in town!"
We responded:
"Thank you so much for the great review Murat! "
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Chris Aaron

July 15, 2025

5  out of  5
rating by Chris Aaron
"Thank you State farm for being an amazing insurance company for both my fire insurance and life insurance. Twana R Cisse and Chris Aaron. Also thanks to Katie, office staff and to Aika thank you again much respect!"
We responded:
"Thank you so much for your positive review. We are happy to be of service for your insurance needs. "
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Pablo R. Padilla

July 7, 2025

5  out of  5
rating by Pablo R. Padilla
"Excellent service thanks Ana"
We responded:
"Thank you for your positive feedback Pablo! We appreciate your business! "
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Kathy

July 3, 2025

5  out of  5
rating by Kathy
"Thank you very much for your help! You are very understanding"
We responded:
"You are welcome Kathy! Thank you for your business!"
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Gladys LaPorte Rodriguez

July 3, 2025

5  out of  5
rating by Gladys LaPorte Rodriguez
"Katie was very, very helpful!!"
We responded:
"Thank you so much for your review Gladys! "
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Iris Díaz

June 25, 2025

5  out of  5
rating by Iris Díaz
"Muy buena atención y paciencia! Muchas gracias"
We responded:
"Thank you for your positive review Iris! We appreciate your business! "
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Greta Merrill

June 19, 2025

5  out of  5
rating by Greta Merrill
"She was amazing Katie from Statefarm . She explained everything to the T"
We responded:
"Thank you for reviewing our State Farm office, Greta! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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carnell dickinson

June 18, 2025

5  out of  5
rating by carnell dickinson
"Great!!!!"
We responded:
"Thank you for your positive review Carnell! "
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Tom Schrenk

June 18, 2025

5  out of  5
rating by Tom Schrenk
"Very good experience getting car insurance from State Farm, especially helpful was an agent named Ana, extremely knowledgeable and patient. I'd recommend State Farm to anyone."
We responded:
"Thank you so much for your review Tom! Welcome to our agency!! "
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Beth Huang

June 16, 2025

5  out of  5
rating by Beth Huang
"Was so patient, answered all of my questions thoroughly, and explained the different PA laws that applied to my auto situation, which was helpful as someone who just moved. Great service!"
We responded:
"I am glad we were able to answer your questions Beth! Thank you so much for your review and welcome to PA! "
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Paul Martinez

June 16, 2025

5  out of  5
rating by Paul Martinez
"Katie was very helpful and informative. She walked me through the details of the policy and gave me good information to consider."
We responded:
"That’s great to hear Paul! Thank you so much for being our customer and a great review! "
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Virginia Border

June 9, 2025

5  out of  5
rating by Virginia Border
"Katie was SO helpful as we navigated our first private auto/motorcycle purchase - returned a call late on a Friday and was able to quickly add the vehicle Monday, which was our preference!"
We responded:
"Thank you for your positive review Virgina!"